Privacy & Cookie Policy

1. About this policy

This Privacy & Cookie Policy explains how GreekMate (“GreekMate”, “we”, “us” or “our”) handles personal information when you use the GreekMate mobile app, visit greekmate.app or contact support.

2. Information we handle

Account information

When you create an account, we handle your name, email address, account identifier and authentication information. Passwords are handled securely by our authentication provider. GreekMate does not receive or store your plain-text password.

Learning profile and progress

We handle the choices and activity needed to personalise and preserve your learning, including your learning goal, current level, daily practice target, lesson and quiz progress, review history, saved phrases, achievements, XP, streaks, practice activity and course results.

Launch-list information

If you join the launch list, we receive the first name, last name and email address you submit so we can record your interest and send the promised launch update.

App settings and device storage

Some settings and learning data are cached on your device so the app can load reliably and preserve progress between sessions. Signed-in learning data may also be synchronised with our secure cloud systems.

Support communications

If you contact us, we receive the information you include in your message, such as your email address and details of the issue.

3. Microphone and speech recognition

Speaking exercises request microphone and speech-recognition permission only when needed. The app uses the device’s speech-recognition service to turn your spoken Greek into text so you can see what was heard and retry.

GreekMate does not intentionally save audio recordings to your account or our cloud systems. Speech recognition may be processed by Apple, Google or another recognition service supplied by your device, subject to that provider’s terms and privacy practices.

4. How we use information

• Create, secure and maintain your account.
• Save and synchronise your learning progress.
• Personalise daily missions, reviews and focus areas.
• Provide speaking, listening, search and saved-phrase features.
• Respond to support requests and troubleshoot technical issues.
• Protect GreekMate and its users from misuse.

5. Services we use

We use trusted service providers to help us operate and secure GreekMate. These include services for hosting, authentication, cloud storage, email delivery, analytics and protection against automated abuse.

Our hosting services may process limited technical request information, such as your IP address, browser or device information, requested pages and timestamps, to deliver and protect the website.

We may use analytics services to understand how our website and services are used and to improve them. Depending on your cookie choices, these services may process information such as pages visited, approximate location derived from an IP address, browser or device information, referral source and interaction timestamps. We do not send sign-in links or their query information as page locations to our analytics service.

Services that protect our forms from automated abuse may process limited browser, device, network and challenge information for that security purpose. Our communications service provider sends verification, password-reset, support and launch-list emails where applicable.

GreekMate does not currently display third-party advertising in the mobile app. The app does not intentionally send diagnostic information to outside analytics or crash-reporting services.

6. Cookies and consent choices

Analytics storage, advertising storage, advertising user data and advertising personalisation all default to denied. While analytics storage is denied, our analytics service cannot read or write analytics cookies, although it may receive limited cookieless measurements and consent signals. We only change a category to granted after you choose it.

Essential browser storage records your consent version, analytics choice, advertising choice and the time it was saved. This prevents the banner appearing on every visit and remains until you change your settings or clear browser storage. When the launch-list form was available, our security and anti-abuse service used strictly necessary storage to protect it.

If you allow analytics, our analytics service may create first-party identifiers such as _ga to distinguish visits and measure website use. If you allow advertising, advertising storage and related consent signals may be enabled. GreekMate does not currently display third-party advertising. You can reject all optional categories or choose them separately.

Change your cookie settings. Your new choice takes effect as soon as you save it.

7. Legal bases

Where UK or European data-protection law applies, we rely on the performance of our contract with you to provide GreekMate, our legitimate interests in operating and securing the service, compliance with legal obligations, and consent where the law requires it, including optional analytics and advertising storage and device permissions you choose to grant.

8. Sharing

We do not sell your personal information. We share information only with service providers needed to operate GreekMate, including our analytics provider when the analytics service is active, when you direct us to, to protect rights and safety, or when required by law. Service providers may process information in countries outside your own, subject to appropriate safeguards where required.

9. Retention and security

We keep account and learning information for as long as your account is active or as reasonably needed to provide the service, resolve disputes, comply with law and protect the service. Analytics information is retained according to the settings applied to our analytics service. Information cached on your device may remain until you sign out, clear app data or remove the app. We use reasonable technical and organisational measures, but no online service can guarantee absolute security.

10. Your choices and rights

You can change optional cookie categories at any time using the Cookie settings control on every page. You can also decline microphone or speech-recognition permission and continue using features that do not require it. Depending on where you live, you may have rights to access, correct, delete, restrict or object to certain processing, or receive a copy of your information.

To make a privacy request or ask about deleting your account and associated cloud data, contact support@greekmate.app. We may need to verify your identity before completing a request.

11. Children

GreekMate is not directed to children under 13, or any higher minimum age required in a user’s country, and we do not knowingly collect personal information from children below that age.

12. Changes

We may update this policy as GreekMate develops. We will update the date above and provide any additional notice required by law when changes are significant.

13. Contact

Questions or requests can be sent to support@greekmate.app.